Introduction

At The Visual Network, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and our AI services, including Chatbots, prompt crafting tools, and prompt sales.

This Policy applies to our use of any and all data collected by us in relation to your use of our Site and services. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site and services. If you do not accept and agree with this Privacy Policy, you must stop using our Site and services immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• “Account”: An account required to access and/or use certain areas and features of Our Site or services.
• “Cookie”: A small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site or services. Details of the Cookies used by Our Site are set out in section 12.
• “Our Site”: This website, visualnetwork.co.uk.
• “UK and EU Cookie Law”: The relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011, and 2015.
• “We/Us/Our”: ZZZ Media Ltd, trading as The Visual Network, a limited company registered in England and Wales under 09208706, whose registered address is 3 Brookfield Way, Cambridge, CB23 5EB, and whose main trading address is 3 Brookfield Way, Cambridge, CB23 5EB.

2. Information About Us

• Our Site, visualnetwork.co.uk, is owned and operated by ZZZ Media Ltd, trading as The Visual Network, a limited company registered in England & Wales under 09208706, whose registered address is 3 Brookfield Way, Cambridge, CB23 5EB, and whose main trading address is 3 Brookfield Way, Cambridge, CB23 5EB.
• Our data protection officer is Jean-Luc Benazet, who can be contacted at je*************@***il.com.

3. Scope – What Does This Policy Cover?

This Privacy Policy applies to our use of any and all data collected by us in relation to your use of Our Site and our services. It does not extend to any websites or services that are linked to from Our Site or our services (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored, or used by other websites or services, and we advise you to check the privacy policies of any such websites or services before providing any data to them.

4. What Data Do We Collect?

Depending on your use of Our Site and services, we may collect some or all of the following data:

• Personal information you provide, such as name, email address, telephone number, when creating an account or contacting us.
• Payment information if you purchase our services or prompts.
• Data from your interactions with our AI Chatbots, including chat logs, which may contain personal information you input.
• Prompts you create or use in our prompt crafting tools, which may also contain personal information.
• Automatically collected information, such as IP address, browser type, operating system, referring URLs, and your activity on Our Site and services.
• Cookies and similar technologies, as described in section 12.

Note: Please be aware that if you include personal information in your interactions with our AI services, such as in chat logs or prompts, that information will be collected and processed in accordance with this Privacy Policy.

5. How Do We Use Your Data?

We use your data for the following purposes:

• To provide and improve our AI services, including Chatbots and prompt crafting tools.
• To process your requests and interactions with our AI Chatbots.
• To store and manage prompts you create or use, if you choose to save them.
• To personalise and tailor our services for you.
• To respond to your communications.
• To send you marketing communications, with your consent.
• To analyse your use of our Site and services to improve them.
• If we use your personal data to train our AI models, we will inform you and obtain your consent as required by law.

All personal data is stored securely in accordance with the GDPR. For more details on security, see section 6.

6. How and Where Do We Store Your Data?

• We only keep your data for as long as we need to in order to use it as described in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy.
• Your data will only be stored within the UK and the European Economic Area (“the EEA”). If we transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as standard contractual clauses.
• Data security is of great importance to us, and we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through our Site and services.

7. Do We Share Your Data?

• We may share your data with other companies in our group.
• We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing, and AI service providers. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
• We may compile anonymised statistics about the use of our Site and services, which may be shared with third parties such as prospective investors, affiliates, partners, and advertisers, within the bounds of the law.
• In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are complying with the requirements of legislation, a court order, or a governmental authority.

8. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business, and this may involve the sale and/or transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted, you will be given the choice to have your data deleted or withheld from the new owner or controller.

9. How Can You Control Your Data?

• You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site and services, you may be required to submit or allow for the collection of certain data.
• You may restrict your internet browser’s use of Cookies. For more information, see section 12.
• You may withdraw your consent for us to use your personal data at any time by contacting us using the details set out in section 15, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.
• In addition to the controls mentioned, you can request the deletion of your chat logs or saved prompts at any time by contacting us.

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given It

• You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site and services, you may be required to submit or allow for the collection of certain data.
• You may restrict your internet browser’s use of Cookies. For more information, see section 12.
• You may withdraw your consent for us to use your personal data at any time by contacting us using the details set out in section 15, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at je*************@***il.com or using the contact details below in section 15.

12. What Cookies Do We Use and What For?

Our Site and services may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and services.

We may also use third-party Cookies, such as those from analytics providers or social media platforms, to gather statistics and enhance functionality.

For more detailed information about the Cookies we use and how to manage them, please see our [Cookie Policy] or contact us.

13. Summary of Your Rights under GDPR

Under the GDPR, you have the following rights:

• The right to request access to, deletion of, or correction of your personal data held by us.
• The right to complain to a supervisory authority.
• The right to be informed of what data processing is taking place.
• The right to restrict processing.
• The right to data portability.
• The right to object to processing of your personal information.
• Rights with respect to automated decision-making and profiling (see section 14).

To enforce any of the foregoing rights or if you have any other questions about our Site or this Privacy Policy, please contact us using the details set out in section 15.

14. Automated Decision-Making and Profiling

Since we offer AI services, including Chatbots, some decisions may be made automatically based on the information you provide. For more details on how automated decision-making is used in our services, please see our [Terms of Service] or contact us.

15. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at zz********@***il.com or by post at 3 Brookfield Way, Cambridge, CB23 5EB, United Kingdom.

16. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.